Refund and Cancellation Policy

Welcome to Bathroom Remodeling Columbus Ohio. We strive to provide exceptional service and ensure complete satisfaction with every project. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and changes to your bathroom remodeling project. By engaging with our services, you agree to the terms outlined in this policy.

1. Refund Policy

1.1. Deposits and Payments

Deposits: A deposit is required to secure your project start date and cover initial costs such as materials and labor. Deposits are non-refundable unless otherwise stated in your contract.
Progress Payments: Payments made during the project are applied to labor, materials, and other expenses incurred. These payments are non-refundable once work has commenced.
Final Payment: The final payment is due upon project completion and approval by the client. Once the final payment is made, no refunds will be issued unless otherwise agreed upon in writing.

1.2. Refund Eligibility

Refunds may be considered under the following circumstances:

Project Cancellation Before Work Begins: If you cancel your project before any work has begun, you may be eligible for a partial refund of your deposit, minus any administrative or planning fees.
Material Returns: If materials purchased for your project are unused and can be returned to the supplier, you may receive a refund for the cost of those materials, minus any restocking fees.
Breach of Contract: If Bathroom Remodeling Columbus Ohio fails to meet the terms outlined in your contract, you may be eligible for a refund or compensation.

1.3. Non-Refundable Items

The following items are non-refundable:

Labor costs for work already performed.
Custom or special-order materials that cannot be returned.
Administrative or planning fees.

2. Cancellation Policy

2.1. Client-Initiated Cancellations

If you wish to cancel your project, you must notify us in writing as soon as possible. The following terms apply:

Cancellation Before Work Begins: If you cancel before any work has started, you may be eligible for a partial refund of your deposit, as outlined in Section 1.2.
Cancellation After Work Begins: If you cancel after work has started, you will be responsible for all costs incurred up to the cancellation date, including labor, materials, and administrative fees.

2.2. Company-Initiated Cancellations

Bathroom Remodeling Columbus Ohio reserves the right to cancel a project under the following circumstances:

Non-Payment: Failure to make required payments may result in project cancellation.
Scope Changes: If the scope of the project changes significantly and cannot be accommodated, we may cancel the project.
Unforeseen Circumstances: In the event of unforeseen circumstances such as natural disasters, supplier issues, or other events beyond our control, we may cancel the project and refund any payments for work not yet performed.

2.3. Cancellation Fees

If a project is canceled after work has begun, you may be subject to cancellation fees to cover costs incurred. These fees will be outlined in your contract.

3. Change Orders

3.1. Requesting Changes

If you wish to make changes to your project after work has begun, you must submit a written change order request. Changes may include:

Modifications to the design or layout.
Upgrades or downgrades to materials or fixtures.
Additional work not included in the original scope.

3.2. Approval and Costs

All change orders must be approved by both parties in writing. Additional costs for changes will be outlined in the change order and must be paid before work on the changes begins.

3.3. Impact on Timeline

Changes to the project may impact the timeline. We will provide an updated schedule upon approval of the change order.

4. Dispute Resolution

4.1. Communication

If you have any concerns or disputes regarding your project, please contact us immediately. We are committed to resolving issues promptly and amicably.

4.2. Mediation

If a dispute cannot be resolved through direct communication, we may recommend mediation. Mediation costs will be shared equally between both parties unless otherwise agreed upon.

4.3. Legal Action

In the event that mediation is unsuccessful, legal action may be pursued. Any legal proceedings will be governed by the laws of the State of Ohio.

5. Warranty Coverage

For information about our warranty coverage, please refer to your contract or contact us for details.

6. Accessibility Statement

We are committed to ensuring our policies and services are accessible to all clients. For more information, please review our Accessibility Statement.

7. Disclaimer

For details about the limitations of our services and the information provided on our Website, please review our Disclaimer.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us.

Bathroom Remodeling Columbus Ohio
bathroomremodelingcolumbusohio.com/contact

Last Updated: Feb 05, 2025